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Item # 2.

Council Meeting

Meeting Date:	03/08/2022
Department:	City Manager
Pillars:	Gold Standard in Customer Service
Milestones:	Promote and protect the Addison Way

AGENDA CAPTION:

Present and Discuss the 2021 Resident Survey Results.

BACKGROUND:

In October of 2021, Addison engaged the ETC Institute to conduct the 2021 Resident Survey. The goal of the survey was to assess resident satisfaction with the delivery of major services and to help determine priorities for the community as part of the Town’s ongoing planning process. The survey was administered by mail and internet to a random sample of Addison residents.

A representative from the ETC Institute will present the major findings of the survey and provide a report detailing the complete survey results and analysis.

RECOMMENDATION:

Information only, no action required.

Attachments
Presentation - 2021 Resident Survey
Presentation - 2021 Resident Survey
Report Supplement - Responses to Open Ended Questions
Report Supplement - Graphical Data